Strategy and Values

Strategy

We're passionate about understanding and responding to the needs of our customers. We provide authoritative information and technology-based solutions across key stages in our customers' workflow. Our products are demonstrably superior to those of our competitors.

We achieve this through a relentless focus on innovation and content development, in addition to our mastery of digital technology.

We proactively manage our portfolio of businesses. We expect each business to deliver superior, long-term growth and added value. We look globally to enter faster growing adjacent sectors. We are committed to building sustainable, leadership positions.

We are dedicated to creating a great place to work for all employees. We are a high performance driven organisation. At all levels we demand the highest standards of ourselves; we are driven by strongly held values; and we take our social responsibilities seriously.

We are one company, benefiting from a shared philosophy, skill sets, resources and synergies.

We deliver long term superior value creation for our shareholders through outstanding execution and delivery of our vision and strategy.

Values

We have a clear set of values for delivering our vision. These are:

Customer focus

Everything we do is driven by our customers' needs. We want to be their indispensable partner. We have a passion for understanding and exceeding our customers' expectations. We are committed to providing demonstrably superior products and services with the highest level of quality and excellence. We are professional in all our customer dealings. We are highly valued and respected by our customers.

Valuing our team

We put the highest priority on recruiting, developing and retaining outstanding people. Our managers are directly responsible for the development of their people. We recognise and reward achievement. We enjoy what we do and we celebrate success. We empower our people to maximise their potential and contribution. We respect our people and believe in open and honest communication. We behave in an ethical and principled manner.

Passion for winning

We are determined to outperform and beat the competition. We always want to be the best. We are a high energy, fast moving, decisive organisation. We have a strong propensity for action. We always execute well and deliver. We set aggressive goals and strive to beat them. We hold ourselves and each other accountable for outstanding results.

Innovation

We welcome and push change; we challenge the status quo. We encourage our people to be entrepreneurial, take some risks and learn from mistakes. We are ready to make bold moves and decisions. We constantly look for new ideas, and value 'out-of-the-box' thinking. We keep things simple and minimise bureaucracy.

Boundarylessness

We welcome the global nature of our business and encourage people to work collaboratively across business units, hierarchy and functions. We constantly strive to break down barriers between organisations. Our people are supportive of each other. We seek partnerships with customers and suppliers.